SHIPPING & RETURNS

ORDER PROCESSING

Orders are normally processed and shipped within 2–3 business days after your order is placed. Business days do not include weekends or holidays.

During holidays, product launches, or other especially busy periods, processing may take a little longer. If we expect a significant delay, we'll do our best to let you know.

SHIPPING

Shore Seasoned currently ships to addresses within the United States.

Available shipping options and costs are displayed at checkout based on your order and delivery address.

Once your order has shipped, you'll receive a confirmation email with tracking information when available.

DELIVERY & CARRIER DELAYS

Delivery dates provided at checkout or by the shipping carrier are estimates and are not guaranteed.

Once a package has been transferred to the carrier, circumstances such as weather, holidays, service disruptions, and other carrier delays may affect delivery times.

If your tracking information hasn't updated or you believe your package may be lost, please contact us. We'll work with the carrier to investigate and determine the appropriate next step.

ADDRESS CHANGES

Need to change your shipping address? Contact us as soon as possible.

If your order has not yet been processed or shipped, we'll do our best to update the address. Once an order has entered processing or been transferred to the carrier, we cannot guarantee that an address change can be made.

Additional shipping charges resulting from an incorrect address provided at checkout may be the customer's responsibility.

RETURNS

Because Shore Seasoned seasonings are food products, opened products cannot be returned.

Unopened and unused products may be returned within 30 days of delivery.

For voluntary returns, customers are responsible for return shipping costs. Original shipping charges are non-refundable.

Please contact us before sending a return so we can provide return instructions. Products returned without prior authorization may delay processing of your refund.

DAMAGED ORDERS

Sometimes packages have a rough trip.

If your order arrives damaged, please contact us within 7 days of delivery. Include your order number and a description of the damage. We may also ask for photos of the product and packaging to help us document the issue.

Depending on the circumstances, we'll provide an appropriate replacement or refund at no additional cost to you.

Please do not return damaged food products unless we specifically ask you to do so.

INCORRECT OR MISSING ITEMS

If we sent the wrong product or something is missing from your order, please let us know.

Contact us with your order number and a description of the issue, and we'll work to correct the order at no additional cost to you.

LOST PACKAGES

If tracking indicates that your package may be lost in transit, please contact us so we can investigate with the shipping carrier.

Confirmed lost shipments will be handled on a case-by-case basis with an appropriate replacement or refund.

If a package cannot be delivered because of an incorrect or incomplete address provided at checkout, additional shipping charges may apply to send the order again.

REFUNDS

Once an eligible return has been received and inspected, we'll notify you regarding your refund.

Approved refunds are issued to the original payment method. Please allow additional time for your bank or credit card provider to process and post the refund after it has been issued.

Original shipping charges are non-refundable for voluntary returns.

If a refund, replacement, or return is necessary because of an error by Shore Seasoned or because a product arrived damaged, Shore Seasoned will cover the associated shipping costs.